Privacy policy

Privacy Policy

Last Updated: August 4, 2026

This Privacy Policy explains how STOREVIA LIMITED, operating under the store name GlassGarden, collects, uses, discloses, retains, and protects personal information when you visit, use, communicate with, or make a purchase through https://glassgarden.us.

Throughout this Privacy Policy, “GlassGarden,” “we,” “us,” and “our” refer to STOREVIA LIMITED. “You” and “your” refer to visitors, customers, account holders, and other individuals whose personal information we process.

GlassGarden uses Shopify to provide its ecommerce website and related shopping services. Information submitted through our store may be processed by Shopify and other service providers necessary to operate the website, accept payments, fulfill orders, deliver products, prevent fraud, provide customer support, analyze website performance, and conduct marketing where permitted.

Please read this Privacy Policy together with our Your Privacy Choices page, Terms of Service, Shipping & Delivery Policy, and Return & Refund Policy.

Scope of This Policy

This Privacy Policy applies to personal information collected through:

The GlassGarden website
Checkout and payment processes
Customer accounts
Email and telephone communications
Customer support requests
Returns and refund requests
Product reviews
Marketing communications
Cookies and similar technologies
Other interactions with GlassGarden

This policy does not control the independent privacy practices of third-party websites or services that are not operated by GlassGarden.

Meaning of Personal Information

“Personal information” means information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to an individual or household.

Personal information does not generally include information that has been lawfully anonymized or de-identified so that it cannot reasonably be linked to an identifiable person.

The exact definition may vary under applicable law.

Personal Information We Collect

The information we collect depends on how you interact with GlassGarden.

Contact Information

We may collect:

Full name
Email address
Telephone number
Billing address
Shipping address
Country, state, province, city, ZIP code, or postal code
Recipient name and delivery instructions

Account Information

If customer accounts are available, we may collect:

Account username or email
Encrypted or securely processed authentication credentials
Account preferences
Saved addresses
Wishlist information
Communication preferences
Account activity

GlassGarden does not ordinarily have access to your readable account password.

Order and Transaction Information

We may collect:

Products viewed
Products added to a cart
Products purchased
Order number
Order date
Purchase amount
Discounts
Shipping charges
Taxes
Payment status
Fulfillment status
Tracking information
Returns
Refunds
Exchanges
Cancellations
Previous transaction history

Payment Information

Payments may be processed by Shopify, payment processors, banks, card networks, digital wallet providers, or other financial service providers.

Depending on the payment method, payment-related information may include:

Payment method
Billing address
Payment confirmation
Transaction identifier
Card type
Limited payment card details, such as the last four digits
Fraud-prevention results

GlassGarden does not ordinarily receive or retain complete payment card numbers or card security codes.

Payment providers process payment information according to their own privacy notices and legal obligations.

Customer Support Information

When you contact us, we may collect:

Your name and contact details
Order number
Product details
The contents of your message
Photographs or videos
Shipping labels
Packaging photographs
Damage or defect evidence
Call or email history
Return and refund information
Other information you voluntarily provide

Please do not send passwords, complete payment card numbers, bank account details, government identification, or other unnecessary sensitive information through ordinary email.

Device and Technical Information

When you use our website, we or our service providers may automatically collect:

IP address
Browser type
Device type
Operating system
Language settings
Time zone
Screen information
Network information
Device or browser identifiers
Cookie identifiers
Session information
Referring URL
Error logs
Security events

Website Usage Information

We may collect information about how you interact with our website, including:

Pages visited
Products viewed
Search terms
Links selected
Time spent on pages
Cart activity
Checkout activity
Referral source
Advertising interactions
Website navigation
Approximate location derived from IP address

Marketing and Preference Information

We may collect:

Email subscription status
Cookie preferences
Advertising preferences
Product interests
Promotion interactions
Survey responses
Review activity
Opt-out requests
Global Privacy Control signals

Fraud and Security Information

We may process information used to detect and prevent fraud, abuse, unauthorized payments, account compromise, returns fraud, or other security risks.

This may include:

IP address
Device identifiers
Transaction patterns
Payment-verification results
Address consistency
Account activity
Prior disputes
Security alerts
Risk scores provided by service providers

Sensitive Personal Information

Depending on applicable law, certain payment information, account credentials, precise location, government identifiers, or other information may be classified as sensitive personal information.

GlassGarden does not intend to collect sensitive personal information beyond what is reasonably necessary to:

Process payments
Secure customer accounts
Prevent fraud
Fulfill legal obligations
Complete transactions
Provide requested services

We do not use sensitive personal information to infer characteristics about customers or for purposes unrelated to providing and securing our services unless we provide separate notice and obtain any consent required by law.

Sources of Personal Information

We may collect personal information from:

Directly From You

For example, when you:

Place an order
Create an account
Subscribe to marketing
Contact customer support
Submit a review
Request a return or refund
Exercise a privacy right
Participate in a survey or promotion

Automatically From Your Device

We may collect information automatically through:

Cookies
Pixels
Tags
Local storage
Log files
Analytics software
Advertising technologies
Similar tools

From Service Providers

We may receive information from:

Shopify
Payment processors
Fraud-prevention providers
Shipping carriers
Fulfillment providers
Suppliers
Customer support providers
Analytics providers
Advertising providers
Email service providers

From Business and Marketing Partners

We may receive information from advertising platforms, referral partners, social media services, or other partners where permitted by law.

From Public or Lawful Sources

We may obtain information from public records, sanctions lists, fraud-prevention databases, or other lawful sources when reasonably necessary for compliance, security, or fraud prevention.

How We Use Personal Information

We use personal information for the following purposes.

Providing Products and Services

We may use information to:

Operate our website
Display products
Maintain shopping carts
Create customer accounts
Process orders
Process payments
Arrange fulfillment
Ship products
Provide tracking
Administer returns and refunds
Respond to customer inquiries
Maintain transaction records

Order Fulfillment

To fulfill an order, we may provide necessary customer information to:

Product suppliers
Fulfillment providers
Warehouses
Shipping carriers
Logistics providers
Online marketplaces used for order fulfillment
Customs and import authorities
Other parties required to complete delivery

The information shared may include the recipient’s name, shipping address, telephone number, email address where necessary, products ordered, and delivery instructions.

These parties may be located in countries other than the customer’s country of residence.

Personalizing and Improving the Website

We may use information to:

Remember preferences
Recommend related products
Improve search results
Analyze website performance
Detect technical problems
Understand customer interests
Develop or improve products and services
Improve website navigation and content

Customer Communications

We may use contact information to:

Confirm orders
Provide payment notifications
Send shipping updates
Respond to questions
Administer returns
Notify customers of product issues
Send important policy or security notices
Maintain the customer relationship

Marketing and Advertising

Where permitted by law, we may use information to:

Send promotional emails
Present product recommendations
Measure advertising performance
Create advertising audiences
Display personalized or targeted advertisements
Understand the effectiveness of marketing campaigns

Where consent is required, we will rely on consent. You may withdraw marketing consent or opt out of promotional communications at any time.

Security and Fraud Prevention

We may use information to:

Authenticate accounts
Secure checkout
Detect unauthorized payments
Prevent fraudulent transactions
Investigate account misuse
Protect customers
Protect our website and systems
Enforce our terms and policies
Reduce abusive returns or chargebacks

Legal and Compliance Purposes

We may process personal information to:

Comply with tax and accounting requirements
Respond to lawful government requests
Comply with court orders or legal processes
Establish, exercise, or defend legal claims
Enforce contracts
Investigate unlawful activity
Meet consumer protection obligations
Respond to privacy requests
Maintain required business records

Legal Bases for Processing

Where laws such as the UK GDPR or European Economic Area GDPR apply, we rely on one or more of the following legal bases:

Performance of a Contract

We process information when necessary to:

Process an order
Accept payment
Deliver products
Provide customer support
Administer returns and refunds
Perform our contractual obligations

Legitimate Interests

We may process information for legitimate business interests such as:

Operating and improving our website
Preventing fraud
Securing accounts and transactions
Understanding website performance
Maintaining business records
Providing relevant customer service

We consider the nature of the information, necessity of the processing, and potential effect on individuals before relying on legitimate interests.

Consent

We may rely on consent for:

Certain marketing communications
Non-essential cookies
Targeted advertising
Other processing for which consent is legally required

You may withdraw consent at any time. Withdrawal does not affect processing lawfully completed before withdrawal.

Legal Obligation

We may process information when necessary to comply with legal, tax, accounting, regulatory, court, or law-enforcement obligations.

Protection of Rights

We may process information when necessary to establish, exercise, or defend legal claims or protect the rights and safety of customers, GlassGarden, or others.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Shopify

Our store is hosted by Shopify.

Shopify processes personal information to provide ecommerce hosting, checkout, account, security, analytics, and related services.

Information submitted through GlassGarden may be transmitted to and processed by Shopify and its service providers.

Shopify may independently process certain information for Shopify consumer services or enhanced features. Additional information is available in the Shopify Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/consumers

Payment Providers

We disclose information to payment processors, banks, card networks, digital wallet providers, fraud-prevention providers, and financial institutions to authorize and complete payments.

Suppliers and Fulfillment Partners

We may disclose information to suppliers, warehouses, fulfillment providers, and marketplaces used to prepare and fulfill customer orders.

They receive only the information reasonably necessary to process and ship the applicable order, subject to their own legal obligations and contractual arrangements where applicable.

Shipping and Logistics Providers

We may disclose recipient and delivery information to postal services, couriers, freight providers, logistics companies, customs brokers, and local delivery partners.

Technology and Business Service Providers

We may use providers for:

Website hosting
Cloud storage
Cybersecurity
Email delivery
Customer support
Analytics
Fraud prevention
Accounting
Legal services
Data management
Technical maintenance

Advertising and Analytics Partners

Where permitted, we may disclose or allow collection of identifiers, device information, usage information, and advertising interactions by analytics, social media, and advertising partners.

Under certain U.S. privacy laws, some of these activities may be considered a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged.

You can learn how to opt out through our Your Privacy Choices page.

Legal and Government Authorities

We may disclose information when reasonably necessary to:

Comply with law
Respond to valid legal process
Protect legal rights
Investigate fraud
Address safety or security threats
Cooperate with lawful regulatory or law-enforcement requests

We will evaluate requests and disclose only information reasonably required where legally permitted.

Business Transfers

Personal information may be disclosed in connection with a merger, acquisition, financing, restructuring, sale of assets, insolvency, or similar business transaction.

Where required, we will provide notice and protect information during the transaction.

At Your Direction

We may disclose information when you request, authorize, or consent to the disclosure.

Sale, Sharing, and Targeted Advertising

GlassGarden does not knowingly sell personal information in the conventional sense of exchanging customer information directly for money.

However, certain disclosures involving advertising cookies, pixels, analytics tools, social media technologies, or advertising partners may be legally defined as a “sale,” “sharing,” or “targeted advertising” under some U.S. state privacy laws.

The categories potentially involved may include:

Online identifiers
IP address
Device information
Approximate location
Website usage
Product interests
Advertising interactions
Inferences about shopping interests

The potential recipients may include advertising platforms, social media services, analytics providers, and marketing partners.

You may opt out through:

The privacy or cookie controls available on our website
A recognized Global Privacy Control signal
Our Your Privacy Choices page
Emailing demliaterlsa@gmail.com
Calling +1 (936) 260-5549

We do not knowingly sell or share personal information of individuals under 16 without the affirmative authorization required by applicable law.

Cookies and Similar Technologies

Cookies are small files stored on a device or browser.

We and our service providers may use:

Essential cookies
Functional cookies
Analytics cookies
Advertising cookies
Personalization cookies
Security technologies
Similar tracking tools

Essential Cookies

Essential cookies support:

Shopping-cart operation
Checkout
Account login
Payment security
Fraud prevention
Privacy preferences
Website functionality

These cookies may be necessary for the website to operate.

Analytics Cookies

Analytics technologies help us understand website traffic, page performance, customer navigation, and technical issues.

Advertising Cookies

Advertising technologies may help measure campaigns, limit repetitive advertisements, create audiences, or present advertisements based on browsing activity.

Where consent is required, non-essential cookies will be used only after consent.

You may manage cookies through our website privacy settings and browser controls. Blocking all cookies may affect login, cart, checkout, saved preferences, and other functionality.

Global Privacy Control and Do Not Track

Where required by applicable law, we treat a valid and technically recognizable Global Privacy Control signal as a request to opt out of the sale or sharing of personal information or targeted advertising for the associated browser and device.

Where legally required and technically feasible, we may apply the signal to an identifiable logged-in account.

Because Global Privacy Control differs from general “Do Not Track” browser signals, we may not respond to other Do Not Track signals unless required by law.

Additional information is provided on our Your Privacy Choices page.

Marketing Communications

You may unsubscribe from promotional emails by:

Using the unsubscribe link in a marketing email
Adjusting available account preferences
Contacting demliaterlsa@gmail.com

After opting out, we may still send transactional or service-related communications, including:

Order confirmations
Payment notices
Shipping updates
Return and refund communications
Account-security notices
Product-safety information
Responses to customer support inquiries

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

Maintain customer accounts
Complete orders
Provide customer support
Administer returns and refunds
Meet tax and accounting obligations
Maintain transaction records
Prevent fraud
Resolve disputes
Enforce agreements
Comply with law

Retention periods depend on:

The type and sensitivity of the information
The reason it was collected
Whether an account remains active
Transaction and warranty periods
Legal limitation periods
Tax and accounting requirements
Fraud-prevention needs
Pending disputes or claims

When information is no longer reasonably required, we will delete, anonymize, or securely isolate it according to our procedures and applicable law.

Information in backups may remain until the applicable backup cycle expires, provided it remains protected and is not used for unrelated purposes.

Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information and the risks involved.

Measures may include:

Access controls
Authentication
Encryption in transit where supported
Secure payment processing
Fraud monitoring
Service-provider controls
Data minimization
Account-security procedures

No internet transmission or storage system can be guaranteed completely secure.

You are responsible for protecting account credentials and should not send highly sensitive information through unsecured communication channels.

International Data Transfers

GlassGarden is operated by STOREVIA LIMITED in Hong Kong and uses service providers that may operate in the United States, Canada, Hong Kong, Europe, and other countries.

Your personal information may therefore be transferred to, stored in, or processed outside your country of residence.

Privacy laws in the destination country may differ from those in your home jurisdiction.

Where required by applicable law, we use recognized safeguards for restricted international transfers, which may include:

Standard contractual clauses
International data transfer agreements
Adequacy decisions
Contractual protections
Other legally recognized transfer mechanisms

Shopify and other providers may maintain their own international transfer arrangements.

Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

Know whether we process your personal information
Access personal information
Obtain information about collection and disclosure
Correct inaccurate information
Request deletion
Request data portability
Restrict certain processing
Object to certain processing
Withdraw consent
Opt out of sale or sharing
Opt out of targeted advertising
Limit certain uses of sensitive personal information
Appeal a denied privacy request
Lodge a complaint with a regulatory authority

These rights are not absolute and may be subject to lawful exceptions.

Additional instructions are available on our Your Privacy Choices page.

How to Exercise Your Rights

You may submit a privacy request by contacting:

Email: demliaterlsa@gmail.com

Phone: +1 (936) 260-5549

Use a clear subject line such as:

Privacy Access Request
Privacy Deletion Request
Privacy Correction Request
Do Not Sell or Share Request
Targeted Advertising Opt-Out
Privacy Appeal

Please provide your name, email address, location, request type, and sufficient information to identify relevant records.

Do not include complete payment card numbers, passwords, bank account information, or unnecessary government identification with your initial request.

Identity Verification

We may verify your identity before processing certain access, deletion, correction, or portability requests.

Verification may involve matching information you provide with information already maintained by us.

We will request only information reasonably necessary for verification, considering the type of request, sensitivity of the information, and risk of unauthorized disclosure or deletion.

If we cannot verify a request, we will explain the result where required by law.

Authorized Agents

Where permitted by law, an authorized agent may submit a privacy request for you.

We may request evidence of authorization, direct confirmation, identity verification, or a valid power of attorney as permitted by applicable law.

Appeals and Complaints

If we deny or partially deny a privacy request, residents of certain jurisdictions may have the right to appeal.

Submit an appeal to:

demliaterlsa@gmail.com

Use the subject line:

Privacy Appeal

You may also have the right to complain to a privacy, data protection, consumer protection, or attorney general authority in your jurisdiction.

Non-Discrimination

We will not unlawfully discriminate or retaliate against you for exercising a privacy right.

Unless permitted by law, we will not deny products, charge a different price, provide a different service level, or suggest that you will receive different treatment solely because you exercised a privacy right.

Children’s Privacy

GlassGarden is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

If you believe a child has provided personal information to us, contact demliaterlsa@gmail.com so we can review and take appropriate action.

We do not knowingly sell or share the personal information of individuals under 16 without the authorization required by applicable law.

Third-Party Websites

Our website may link to third-party websites, including carrier tracking pages, payment services, social media platforms, and informational resources.

We do not control the independent privacy or security practices of those websites.

Review the privacy policy of a third-party service before submitting personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

Our information practices
Website features
Service providers
Products
Technology
Legal requirements

The revised policy will be posted with an updated “Last Updated” date.

If a change materially affects how we use previously collected personal information, we will provide any additional notice or obtain consent required by applicable law.

Contact Information

For privacy questions, complaints, or requests, contact:

Store Name: GlassGarden

Data User and Legal Operator: STOREVIA LIMITED

Website: https://glassgarden.us

Privacy Email: demliaterlsa@gmail.com

Phone: +1 (936) 260-5549

Business Address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong