Contact information
Thank you for visiting GlassGarden. If you have questions about an order, product, payment, delivery, return, refund, or store policy, please contact our customer support team using the information below.
Customer Support
Email: demliaterlsa@gmail.com
Phone: +1 (936) 260-5549
Support Hours: Monday through Friday, 10:00 AM to 6:00 PM (GMT+8), excluding public holidays.
Email is our recommended contact method because it allows us to review order details and provide a written record of the assistance provided. We aim to respond to most inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, or periods of unusually high inquiry volume.
Order Assistance
When contacting us about an existing order, please include the following information:
Your full name
Your order number
The email address used to place the order
A brief description of your question or concern
If your inquiry concerns a damaged, defective, incorrect, or incomplete item, please include clear photographs of the product, packaging, shipping label, and any visible damage when reasonably possible. This information helps us review the issue more efficiently.
For your security, please do not send complete credit card numbers, passwords, bank account details, or other unnecessary sensitive information by email or through a contact form. GlassGarden will never ask you to provide your account password or full payment card number by email or telephone.
Product Questions
Product dimensions, materials, colors, included components, compatibility, and intended uses can vary between listings. Please review the complete product description before purchasing. If you need clarification about a product, contact us before placing your order and identify the specific product or provide its page link.
Return Instructions
Please contact us before returning any product. Returns must follow the eligibility requirements and instructions stated in our Return & Refund Policy.
Do not send a return to our business address unless our customer support team has expressly provided that address as the authorized return destination for your specific return. Depending on the product and fulfillment location, the appropriate return address may be different from our business address. Products sent without authorization or to an incorrect address may be delayed, refused, or ineligible for processing where permitted by applicable law.
Business Information
Store Name: GlassGarden
Website: https://glassgarden.us
Business Type: Online Retail Store
Primary Product Categories: Terrariums, miniature garden supplies, plant propagation accessories, indoor plant care products, and related botanical display supplies
Operated By: STOREVIA LIMITED
Business Registration Number: 80465717
Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong
Customer Support Email: demliaterlsa@gmail.com
Customer Support Phone: +1 (936) 260-5549
GlassGarden is an online retail store operated by STOREVIA LIMITED. Our business address is provided for legal and business correspondence. It is not a retail storefront, public showroom, customer service center, or general product return facility.
Policy Information
For additional information about ordering from GlassGarden, please review our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service. If information on this page conflicts with a mandatory right provided under applicable law, the applicable legal requirement will control.
We may update our contact details or support hours from time to time. The information published on this page is the current official contact information for GlassGarden.