Terms of Service

Terms of Service

Last Updated: August 4, 2026

Overview

This website is operated by STOREVIA LIMITED under the store name GlassGarden.

Throughout these Terms of Service, the terms “GlassGarden,” “we,” “us,” and “our” refer to STOREVIA LIMITED. The terms “you” and “your” refer to any person who visits, accesses, or uses our website or purchases a product from us.

GlassGarden provides this website, including its information, content, product listings, shopping features, customer support, and related services, subject to these Terms of Service.

By accessing https://glassgarden.us, creating an account, submitting information, or placing an order, you agree to these Terms of Service and the policies incorporated into them by reference.

If you do not agree to these Terms, you should not use the website or place an order.

Nothing in these Terms excludes, restricts, or modifies a consumer guarantee, statutory warranty, refund right, privacy right, or other legal protection that cannot lawfully be excluded, restricted, or modified.

Eligibility and Age Requirements

You must be at least the age of legal majority in your jurisdiction to place an order independently.

If you are under the age of legal majority, you may use the website only with the involvement and authorization of a parent or legal guardian who agrees to be responsible for your use and any resulting transaction.

Our website and products are intended for a general audience and are not directed to children under 13. Children under 13 should not submit personal information or place orders through the website.

By placing an order, you represent that:

  • You have legal capacity to enter into the transaction
  • The information you provide is accurate and complete
  • You are authorized to use the selected payment method
  • Your purchase and intended use of the product are lawful
  • You will comply with applicable import, agricultural, environmental, and product-use requirements

Account Information

You may be able to shop as a guest or create an account, depending on the features available on our website.

You are responsible for:

  • Providing accurate account information
  • Maintaining the confidentiality of your password
  • Restricting unauthorized access to your account or device
  • Promptly notifying us of suspected unauthorized use
  • Ensuring that activities performed through your account are authorized

We may suspend or restrict an account when we reasonably believe it is being used fraudulently, unlawfully, abusively, or in a manner that threatens the website, customers, payment systems, or other parties.

Any restriction will remain subject to applicable law and will not eliminate obligations relating to valid existing orders.

Products and Services

GlassGarden sells terrariums, miniature garden supplies, plant propagation accessories, succulent and bonsai accessories, indoor plant care products, botanical display materials, bioactive supplies, and related products.

Products may be available exclusively online and may be offered in limited quantities.

We make reasonable efforts to provide accurate:

  • Product names
  • Descriptions
  • Photographs
  • Dimensions
  • Materials
  • Colors
  • Package quantities
  • Included components
  • Compatibility information
  • Care and safety information

However, screens and devices may display colors differently. Handmade glass, ceramic products, wood, bark, stones, dried botanicals, moss, and other natural materials may have reasonable variations in shape, dimensions, color, grain, texture, finish, or appearance.

Reasonable natural or manufacturing variation is not necessarily a defect when the product remains materially consistent with its description and ordinary intended use.

This section does not limit your rights if a product is materially different from its description, damaged, defective, incorrectly supplied, or otherwise subject to a remedy under applicable law.

Product Measurements and Compatibility

Product measurements may be approximate unless expressly stated otherwise.

Before purchasing, you are responsible for reviewing dimensions, capacity, opening size, component compatibility, mounting requirements, intended environment, and other product-specific information.

Compatibility statements apply only to the products, sizes, models, or uses expressly identified in the listing. A product’s appearance in a photograph alongside another item does not necessarily mean that the other item is included or compatible.

If compatibility is unclear, contact us before ordering at demliaterlsa@gmail.com.

We are not responsible for an incorrect product selection based solely on assumptions that conflict with clearly disclosed measurements or compatibility information. This does not limit rights relating to inaccurate or misleading information provided by us.

Natural and Botanical Materials

Certain products may contain soil, substrate, charcoal, moss, bark, wood, leaf litter, stones, dried flowers, pressed leaves, or other natural materials.

Natural materials may vary in:

  • Shape
  • Size
  • Weight
  • Color
  • Texture
  • Moisture level
  • Grain
  • Surface appearance

Some natural materials may require rinsing, soaking, drying, sterilization, or other preparation before use. Follow the instructions provided with the product and independently confirm that the material is appropriate for the intended plants, animals, enclosure, and destination.

Customers are responsible for checking local agricultural, customs, environmental, and import restrictions before ordering natural materials internationally.

We may restrict or cancel shipment of a natural product when shipment would be unlawful, prohibited by a carrier, or impractical. If an unshipped item is canceled for this reason, we will provide the refund required under applicable law.

Plant and Habitat Information

Information about terrariums, plants, propagation, bonsai, succulents, cacti, vivariums, humidity, substrate, or similar subjects is provided for general informational purposes.

Plant health and habitat conditions depend on factors outside our control, including:

  • Plant species
  • Watering
  • Lighting
  • Temperature
  • Humidity
  • Ventilation
  • Soil composition
  • Container design
  • Local environment
  • Installation and maintenance

Unless expressly stated, our products are not represented as professional horticultural, veterinary, environmental, medical, or safety advice.

When a product will be used in an enclosure containing an animal, you are responsible for confirming that the material, dimensions, installation, temperature, humidity, and configuration are appropriate for that species.

Nothing in this section excuses a defective product, inaccurate product description, or obligation imposed on us by applicable law.

Orders and Contract Formation

Products displayed on the website are invitations to place an order and do not guarantee acceptance or availability.

When you submit an order, you are offering to purchase the selected products under these Terms.

An automated order confirmation acknowledges that we received your order. It does not necessarily mean that the order has been finally accepted or shipped.

We may review an order for:

  • Payment authorization
  • Product availability
  • Address accuracy
  • Pricing errors
  • Quantity limitations
  • Fraud prevention
  • Shipping restrictions
  • Legal or regulatory requirements

A sales contract is formed when we send a shipping confirmation or otherwise expressly confirm acceptance of the order.

We may refuse or cancel an order before shipment for a legitimate reason, including unavailable inventory, payment failure, pricing error, suspected fraud, prohibited destination, excessive quantity, or inability to fulfill the order lawfully.

If we cancel an order after payment but before shipment, we will refund the applicable amount paid.

We will not refuse service or cancel an order for an unlawful discriminatory reason.

Product Availability and Quantity Limits

Product availability may change without notice before an order is accepted.

We may limit quantities purchased per person, household, account, payment method, address, or order when reasonably necessary to:

  • Manage limited inventory
  • Prevent resale abuse
  • Reduce fraud
  • Comply with supplier limitations
  • Protect customers
  • Comply with legal requirements

If only part of an order is unavailable, we may ship the available items and refund the unavailable items, request your agreement to an alternative arrangement, or cancel the affected order.

We will not substitute a materially different product without your authorization.

Prices and Currency

Product prices are displayed in the currency identified on the website or at checkout.

Prices may change before an order is placed. A price change will not affect an order already accepted unless correction is permitted or required by applicable law.

The total amount payable, including required charges collected by GlassGarden, will be displayed before you submit payment.

Shipping charges, applicable taxes, import duties, customs charges, brokerage fees, or other destination-related costs will be handled as disclosed during checkout and in our Shipping & Delivery Policy.

International customers may experience currency-conversion fees or foreign transaction charges imposed by their bank or payment provider. These third-party charges are not controlled by GlassGarden.

Pricing and Listing Errors

We make reasonable efforts to ensure that prices, discounts, descriptions, availability, and product information are accurate.

If an obvious pricing or listing error occurs before shipment, we may:

  • Contact you for instructions
  • Offer purchase at the correct price
  • Cancel the affected item
  • Cancel and refund the order

We will not charge a higher price without your express authorization.

If an error is discovered after delivery, your rights and our obligations will depend on the circumstances and applicable law.

Payment

Available payment methods will be displayed during checkout.

By submitting payment information, you represent that:

  • You are authorized to use the payment method
  • The billing information is accurate
  • The payment provider may process the transaction
  • Applicable fraud-prevention checks may be performed

Payment may be authorized or captured when the order is submitted, processed, or accepted, depending on the payment method.

We do not directly control bank authorization holds, currency conversion, payment-provider processing times, or card-issuer decisions.

If payment cannot be authorized or is reversed, we may suspend processing or cancel the order after providing any notice required by law.

Taxes, Duties, and Customs

Taxes collected by GlassGarden will be displayed during checkout when applicable.

For international orders, the destination country may impose:

  • Import duties
  • Value-added tax
  • Sales tax
  • Customs processing fees
  • Brokerage charges
  • Carrier collection fees

Unless expressly stated at checkout, these charges are not included in the product price or standard shipping fee and are the recipient’s responsibility.

GlassGarden will not intentionally declare an inaccurate value, product description, or gift status to avoid customs charges.

Customers are responsible for providing information reasonably required for customs clearance. Any cancellation, refusal, return, or refund related to customs will be handled under our Shipping & Delivery Policy, Return & Refund Policy, and applicable law.

Shipping and Delivery

Order processing, shipping charges, estimated delivery times, tracking, split shipments, address issues, customs, and delivery claims are governed by our Shipping & Delivery Policy.

Delivery times are estimates unless expressly described as guaranteed.

If we cannot ship within the period communicated for an order, we will provide any notice, consent request, cancellation option, or refund required by applicable law.

You are responsible for providing a complete and accurate delivery address. Address changes are not guaranteed after processing begins.

Returns, Refunds, and Cancellations

Returns, refunds, damaged products, exchanges, and cancellations are governed by our Return & Refund Policy.

Our standard return-request period is 30 calendar days after delivery, subject to the eligibility conditions and exclusions stated in that policy.

Nothing in these Terms or our Return & Refund Policy limits a non-waivable right relating to defective, damaged, incorrect, or materially misdescribed products.

Promotions and Discount Codes

Promotions, discount codes, gift cards, and special offers may be subject to additional conditions disclosed with the offer.

Unless otherwise stated:

  • Promotions cannot be combined
  • Discount codes must be entered before checkout is completed
  • Discounts have no cash value
  • Promotions may be limited by date, product, account, region, or quantity
  • Discounts cannot be applied retroactively to completed orders
  • Shipping, taxes, duties, and gift cards may be excluded

We may cancel or correct a promotion affected by fraud, technical error, unauthorized distribution, or material misrepresentation, subject to applicable law.

Gift Cards

If gift cards are offered, additional gift card terms may apply.

Gift cards:

  • Are not redeemable for cash except where required by law
  • Must not be obtained or used fraudulently
  • May be subject to regional availability
  • Are governed by applicable expiration, fee, and unclaimed-property laws

Lost or stolen gift cards may not be replaceable unless ownership and the remaining balance can be reasonably verified.

Acceptable Use

You may use the website only for lawful personal or commercial shopping-related purposes.

You must not:

  • Violate applicable law or another person’s legal rights
  • Submit false, misleading, fraudulent, or unauthorized information
  • Use a payment method without authorization
  • Access another person’s account without permission
  • Interfere with website security or operation
  • Introduce malware, malicious code, or harmful technology
  • Scrape, crawl, copy, or extract website content through unauthorized automated means
  • Attempt to bypass access controls, purchase limits, or security measures
  • Conduct fraudulent returns, chargebacks, or refund claims
  • Impersonate another person or organization
  • Use the website to distribute spam or unlawful content
  • Infringe intellectual property, privacy, publicity, or other rights
  • Use our products or services for an unlawful purpose

We may restrict access or cancel affected transactions when reasonably necessary to address prohibited conduct, subject to applicable law and our obligations regarding valid orders.

Reviews, Feedback, and User Content

If you submit a review, photograph, comment, suggestion, or other content, you confirm that:

  • You created it or have permission to submit it
  • It is based on your genuine experience where represented as a review
  • It does not contain unlawful, defamatory, deceptive, infringing, or private information
  • It does not include malicious code or unauthorized advertising
  • Any material connection, incentive, or compensation is clearly disclosed where required

You retain ownership of your original content.

You grant GlassGarden a non-exclusive, worldwide, royalty-free license to host, reproduce, format, display, and distribute the content for operating and promoting our business, subject to applicable law and our Privacy Policy.

This license does not authorize us to materially misrepresent your experience or endorsement.

We may moderate or remove content that violates these Terms, but we are not obligated to publish every submission.

Intellectual Property

The website and its original content, including the GlassGarden name, branding, layout, graphics, text, compilation, and website design, are owned by or licensed to STOREVIA LIMITED and are protected by applicable intellectual property laws.

Third-party product names, trademarks, photographs, descriptions, and other materials remain the property of their respective owners.

Permission to use the website does not transfer ownership of any intellectual property.

You may view and use website content for personal, non-commercial shopping purposes. You may not reproduce, republish, sell, distribute, modify, frame, exploit, or create derivative works from protected content without permission, except where applicable law permits.

Third-Party Services

Our website may use third-party services for:

  • Hosting
  • Ecommerce functionality
  • Payment processing
  • Fraud prevention
  • Analytics
  • Advertising
  • Customer support
  • Shipping and tracking
  • Email communications

Your use of a third-party service may also be governed by that provider’s terms and privacy practices.

We are responsible for our own obligations and for third parties to the extent required by applicable law. We are not responsible for an independent third party’s acts or omissions where the law does not make us responsible.

Third-Party Links

The website may contain links to third-party websites for tracking, payment, product information, social media, or other purposes.

A link does not necessarily mean that GlassGarden endorses or controls the third-party website.

Before using a third-party website, review its terms, privacy policy, and security practices. We are not responsible for unrelated third-party content or transactions except where applicable law provides otherwise.

Privacy and Electronic Communications

Our collection and use of personal information are described in our Privacy Policy.

By submitting an order or contacting us, you agree that we may send transactional communications reasonably necessary to:

  • Confirm your order
  • Process payment
  • Provide shipping updates
  • Respond to support requests
  • Communicate product or safety information
  • Administer returns and refunds

Transactional messages are not marketing messages and may be sent even if you opt out of promotional communications.

Marketing emails will be sent only as permitted by applicable law and will include an available unsubscribe method where required.

Website Availability

We aim to keep the website available and functioning, but uninterrupted access cannot be guaranteed.

The website may be temporarily unavailable because of:

  • Maintenance
  • Security updates
  • Technical failures
  • Hosting interruptions
  • Network problems
  • Events outside our reasonable control

We may modify or discontinue website features when reasonably necessary. This will not eliminate obligations relating to accepted orders or accrued consumer rights.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.

We do not guarantee that:

  • Website access will always be uninterrupted
  • Every technical error will be corrected immediately
  • General plant-care information will produce identical results in every environment
  • A product will be suitable for a purpose not disclosed to us or not reasonably apparent from the listing

Products remain subject to all express descriptions, warranties, guarantees, and consumer protections that apply under law.

Nothing in these Terms disclaims liability for fraud, intentional misconduct, gross negligence, personal injury caused by negligence, defective products, breach of a non-waivable consumer guarantee, or any other liability that cannot lawfully be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, GlassGarden will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the transaction was made and that do not result from our breach of a non-waivable legal duty.

Where liability may lawfully be limited, our aggregate liability relating to a particular product or order will not exceed the amount paid for that product or order.

These limitations do not apply to:

  • Fraud or fraudulent misrepresentation
  • Intentional misconduct
  • Gross negligence
  • Death or personal injury caused by negligence
  • Liability under applicable product-safety law
  • Breach of a non-waivable consumer guarantee
  • Any liability that applicable law prohibits us from limiting

Some jurisdictions do not allow certain warranty exclusions or liability limitations. In those jurisdictions, the limitation applies only to the maximum extent legally permitted.

Customer Responsibility

You are responsible for:

  • Reading product descriptions and warnings
  • Following assembly, installation, cleaning, and care instructions
  • Using products only for lawful and reasonably intended purposes
  • Checking dimensions and compatibility before purchasing
  • Keeping fragile glass products away from unsafe locations
  • Supervising children and pets around small, sharp, breakable, or hazardous components
  • Confirming that natural materials are suitable for the intended plant, animal, enclosure, and destination
  • Using suitable protective equipment and professional assistance when reasonably necessary

Customer responsibility does not excuse a defect, inaccurate description, missing warning, or breach by GlassGarden.

Indemnification

To the extent permitted by applicable law, you agree to reimburse GlassGarden for reasonable losses, liabilities, and expenses resulting directly from your intentional unlawful conduct, fraud, unauthorized use of another person’s payment method, infringement of third-party rights, or material violation of these Terms.

This obligation does not apply to losses caused by GlassGarden’s own breach, negligence, unlawful conduct, or matters for which indemnification cannot legally be required.

Suspension and Termination

We may suspend or terminate access to the website when reasonably necessary because of:

  • Fraud or attempted fraud
  • Unauthorized payment activity
  • Security threats
  • Abuse or harassment
  • Repeated material violations of these Terms
  • Unlawful conduct
  • Conduct that threatens customers, systems, or third parties

Termination does not eliminate payment, refund, delivery, privacy, or other obligations that arose before termination.

You may stop using the website at any time.

Governing Law and Consumer Rights

To the extent permitted by applicable law, these Terms and transactions with GlassGarden are governed by the laws of Hong Kong, without regard to conflict-of-law principles.

However, this choice of law does not deprive you of mandatory consumer protections that apply in your state, province, country, or habitual place of residence and cannot lawfully be waived by contract.

Any dispute may be brought before a court or authority that has jurisdiction under applicable law. These Terms do not require private arbitration and do not waive any lawful right to participate in a class or representative proceeding.

Before starting formal proceedings, we encourage you to contact us so that we can attempt to resolve the issue, but doing so does not shorten or waive any legal deadline.

Severability

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed when necessary.

The remaining provisions will continue in effect unless applicable law requires otherwise.

No Waiver

If GlassGarden does not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.

A waiver is effective only when clearly made in writing and applies only to the specific matter identified.

Entire Agreement

These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and other policies expressly incorporated by reference, form the agreement between you and GlassGarden regarding use of the website and purchases made through it.

If a product listing or checkout term conflicts with these general Terms, the more specific term will apply to that product or transaction unless prohibited by law.

Changes to These Terms

We may update these Terms to reflect changes to our website, products, operations, technology, or legal requirements.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Changes will apply prospectively unless applicable law requires otherwise. The terms in effect when an order was accepted will generally govern that order unless a later change is legally required or more favorable to the customer.

Continued use of the website after an updated version becomes effective constitutes acceptance of the updated Terms for future use, to the extent permitted by law.

Contact Information

Questions about these Terms should be directed to:

Store Name: GlassGarden

Operated By: STOREVIA LIMITED

Website: https://glassgarden.us

Email: demliaterlsa@gmail.com

Phone: +1 (936) 260-5549

Business Address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The business address is not a retail storefront, customer pickup location, fulfillment center, or general return facility.