Legal notice

Legal Notice

Last Updated: August 4, 2026

This Legal Notice identifies the business responsible for operating GlassGarden and provides important legal information regarding our website, products, content, policies, and services.

This notice applies to https://glassgarden.us and to purchases made through the GlassGarden online store.

It should be read together with our Terms of Service, Privacy Policy, Your Privacy Choices, Shipping & Delivery Policy, and Return & Refund Policy.

Nothing in this Legal Notice excludes, restricts, or modifies any consumer right, statutory warranty, product-safety obligation, or other protection that cannot lawfully be excluded, restricted, or modified.

Business Information

Store Name: GlassGarden

Legal Operator: STOREVIA LIMITED

Business Type: Online Retail Store

Primary Product Categories: Terrariums, miniature garden supplies, plant propagation accessories, indoor plant care products, botanical display materials, bonsai and succulent accessories, and related bioactive supplies

Website: https://glassgarden.us

Customer Support Email: demliaterlsa@gmail.com

Customer Support Phone: +1 (936) 260-5549

Business Registration Number: 80465717

Business Address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The business address above is provided for legal and business correspondence. It is not a retail storefront, public showroom, customer pickup location, fulfillment center, or general return facility.

Do not return products to this address unless GlassGarden has expressly authorized the address in writing for your specific return. Authorized return destinations may vary according to the product and fulfillment location.

Website Operator

The GlassGarden website and online store are operated by STOREVIA LIMITED.

Throughout this website and its policies, references to “GlassGarden,” “we,” “us,” and “our” refer to STOREVIA LIMITED unless the context clearly indicates otherwise.

GlassGarden is a store name used for the operation of this ecommerce website. The legal entity responsible for eligible orders and customer obligations is STOREVIA LIMITED.

Product Information

We make reasonable efforts to provide accurate and current product information, including:

Product names
Descriptions
Images
Dimensions
Materials
Colors
Package quantities
Included components
Compatibility information
Assembly or installation details
Care instructions
Availability

Product information may occasionally change because of manufacturer updates, packaging revisions, measurement methods, supplier corrections, technical errors, or other legitimate circumstances.

Screen settings, lighting, photography, and device displays may also affect the appearance of product colors and finishes.

This notice does not permit GlassGarden to provide materially false or misleading product information and does not limit your rights if a product is defective, damaged, incorrect, or materially different from its description.

Measurements and Product Selection

Unless expressly stated as exact, product measurements may be approximate and may reflect reasonable manufacturing tolerances.

Before ordering, customers should review:

Overall dimensions
Internal dimensions
Opening size
Weight and capacity
Material
Included components
Mounting requirements
Drainage design
Intended environment
Compatibility information

Product photographs may include plants, soil, stones, tools, furniture, stands, or decorative accessories for demonstration purposes. These items are not included unless the product description expressly identifies them as included.

Contact demliaterlsa@gmail.com before purchasing if a product measurement, component, or compatibility detail is unclear.

Natural Material Variations

GlassGarden may sell products containing or made from natural materials such as:

Wood
Bark
Cork
Moss
Leaf litter
Dried flowers
Pressed leaves
Stones
Gravel
Sand
Charcoal
Soil
Substrate
Other botanical materials

Natural materials may reasonably vary in shape, size, color, texture, grain, moisture level, surface pattern, and appearance.

A natural variation is not necessarily a defect when the product remains materially consistent with its description and suitable for its ordinary intended purpose.

Some natural materials may require rinsing, soaking, drying, cleaning, sterilization, or other preparation before use. Customers should follow the instructions accompanying the product and verify suitability for the intended plant, enclosure, animal, or destination.

Natural variation does not excuse contamination, undisclosed damage, material misdescription, or another condition that gives the customer a remedy under applicable law.

Glass, Ceramic, and Fragile Products

Terrariums, propagation vessels, glass tubes, display domes, ceramic planters, and similar products may be fragile.

Customers should:

Open packages carefully
Keep protective packaging until the product has been inspected
Place glass products on stable surfaces
Avoid sudden temperature changes
Follow mounting and assembly instructions
Keep fragile products away from unsafe edges and high-traffic areas
Supervise children and pets around glass or breakable items

If a fragile product arrives damaged, keep the product, shipping carton, internal packaging, and shipping label. Contact us as soon as reasonably possible and provide photographs according to our Return & Refund Policy.

This section does not limit our responsibility for products damaged during shipment or otherwise subject to a remedy under applicable law.

Plant and Terrarium Care Information

Plant, terrarium, propagation, bonsai, succulent, cactus, humidity, substrate, and habitat information appearing on our website is provided for general product information and shopping assistance.

Plant growth and survival depend on factors outside our control, including:

Species
Watering
Lighting
Temperature
Humidity
Airflow
Soil composition
Container design
Local climate
Maintenance
Pests and disease

General information on our website is not a guarantee that a particular plant will grow successfully in every environment.

Customers should research the requirements of their selected plant species and seek qualified professional advice when necessary.

Vivarium and Animal Use

Certain substrates, cork bark, leaf litter, backgrounds, décor, or natural materials may be marketed for terrariums or vivariums.

Customers intending to use a product in an animal enclosure are responsible for confirming that the product is appropriate for:

The particular animal species
Enclosure dimensions
Temperature
Humidity
Ventilation
Animal size and behavior
Installation method
Ongoing maintenance

General website information is not veterinary or professional animal-care advice.

GlassGarden remains responsible for accurate product descriptions, required warnings, product defects, and other obligations imposed by applicable law.

No Professional Advice

Information provided through GlassGarden is for general product information and ecommerce assistance.

Unless expressly stated otherwise, website content should not be treated as:

Professional horticultural advice
Veterinary advice
Medical advice
Environmental consulting
Engineering advice
Legal advice
Product-safety certification

Customers should consult an appropriately qualified professional when a project involves significant health, safety, structural, environmental, or animal-welfare considerations.

Pricing and Availability

Prices, promotions, inventory, and product availability may change before an order is placed.

The total amount charged by GlassGarden, including applicable mandatory charges collected by us, will be displayed before the customer submits payment.

We may correct an obvious pricing, description, inventory, or technical error before shipment. If correction would increase the amount charged, we will not charge the higher amount without the customer’s authorization.

If an order cannot be fulfilled, we will provide the cancellation, notice, or refund required under applicable law.

Product availability on the website does not guarantee acceptance of an order until the order is confirmed according to our Terms of Service.

Orders and Payments

An automated order confirmation acknowledges receipt of an order but does not necessarily confirm final acceptance or shipment.

Orders may be reviewed for:

Payment authorization
Product availability
Address accuracy
Shipping restrictions
Pricing errors
Quantity limits
Fraud prevention
Legal compliance

If an order is canceled after payment and before shipment, the applicable amount paid will be refunded.

Payment processing may be provided by third-party payment providers. GlassGarden does not ordinarily receive or store complete payment card numbers.

Further order and payment terms are provided in our Terms of Service.

Shipping and Delivery

Processing times, shipping fees, estimated delivery periods, tracking, split shipments, international shipping, customs, address issues, and delivery claims are governed by our Shipping & Delivery Policy.

Delivery dates are estimates unless a particular service is expressly identified as guaranteed.

If we cannot ship within the period communicated for an order, we will provide any delay notice, consent request, cancellation option, or refund required under applicable law.

Carrier involvement does not automatically eliminate any responsibility that applicable law places on GlassGarden.

Returns and Refunds

Returns, refunds, cancellations, damaged products, incorrect items, defective products, and exchanges are governed by our Return & Refund Policy.

Our standard return-request period is 30 calendar days after delivery, subject to the conditions and exclusions stated in that policy.

Opened or used soil, substrate, charcoal, moss, leaf litter, bark, dried botanicals, and similar loose materials may not qualify for a preference-based return because of contamination and resale concerns.

These exclusions do not eliminate rights relating to products that arrive defective, damaged, incorrect, contaminated, unsafe, or materially different from their description.

Third-Party Services

GlassGarden may rely on third parties for functions including:

Website hosting
Ecommerce services
Payment processing
Fraud prevention
Shipping
Tracking
Analytics
Advertising
Email communications
Customer support technology

A third party’s service may be governed by its own terms and privacy practices.

We are responsible for our own legal obligations and for third-party conduct to the extent applicable law makes us responsible. We are not responsible for independent third-party conduct where no such responsibility exists.

External Links

Our website may contain links to third-party websites, including carrier tracking pages, payment services, social media pages, or informational resources.

Providing a link does not necessarily mean that GlassGarden controls or endorses all content, products, or practices of the linked website.

Customers should review the terms, privacy policy, and security practices of third-party websites before providing information or completing a separate transaction.

Intellectual Property

The GlassGarden website and its original content, including branding, layout, design, text, graphics, logos, and compilations, are owned by or licensed to STOREVIA LIMITED and may be protected by copyright, trademark, and other intellectual property laws.

Third-party product names, trademarks, photographs, descriptions, and other materials remain the property of their respective owners.

No ownership rights are transferred by access to our website.

Website content may not be copied, reproduced, republished, sold, distributed, modified, or commercially exploited without permission, except where applicable law permits.

References to third-party trademarks are for identification or descriptive purposes and do not imply sponsorship or endorsement unless expressly stated.

Reporting Intellectual Property Concerns

If you believe content on GlassGarden infringes your copyright, trademark, or other intellectual property right, contact:

demliaterlsa@gmail.com

Please provide:

Your name and contact information
Identification of the protected work or right
Identification and location of the disputed content
An explanation of the alleged infringement
A statement that the information supplied is accurate
Evidence that you own the right or are authorized to act for the owner

We may request additional information reasonably necessary to assess the report.

Website Availability

We aim to keep our website accessible and functioning, but continuous availability cannot be guaranteed.

Temporary interruptions may result from maintenance, security updates, hosting issues, network failures, carrier integrations, third-party outages, or circumstances outside our reasonable control.

An interruption does not eliminate obligations relating to accepted orders, payments, refunds, privacy requests, or other accrued rights.

Limitation of Liability

To the fullest extent permitted by applicable law, GlassGarden is not liable for indirect, incidental, special, or consequential loss that was not reasonably foreseeable and does not result from our breach of a non-waivable legal duty.

Where liability may lawfully be limited, our aggregate liability relating to a particular product or order will not exceed the amount paid for that product or order.

These limitations do not apply to:

Fraud or fraudulent misrepresentation
Intentional misconduct
Gross negligence
Death or personal injury caused by negligence
Defective-product liability that cannot be limited
Breach of a non-waivable consumer guarantee
Any liability that applicable law prohibits us from excluding or limiting

Some jurisdictions do not permit certain limitations. In those jurisdictions, this section applies only to the maximum extent legally permitted.

Consumer Rights

Nothing in this Legal Notice limits rights provided by mandatory consumer protection law.

Depending on the jurisdiction, consumers may have legal rights relating to:

Accurate product descriptions
Safe and merchantable products
Delivery
Cancellation
Defective or damaged goods
Refunds
Privacy
Payment disputes
Unfair or deceptive practices

Contractual policies apply in addition to, and not in replacement of, rights that cannot lawfully be waived.

Governing Law

To the extent permitted by applicable law, this Legal Notice is governed by the laws of Hong Kong, without regard to conflict-of-law principles.

This choice of law does not deprive consumers of mandatory protections available in their state, province, country, or habitual place of residence.

A dispute may be submitted to any court or authority having jurisdiction under applicable law.

Changes to This Legal Notice

We may update this Legal Notice to reflect changes in our business, products, website, service providers, or legal requirements.

Updates will be posted on this page with a revised “Last Updated” date.

Changes apply prospectively unless applicable law requires otherwise.

Contact Information

For questions regarding this Legal Notice, contact: